Devs;

When I click on the launcher 'Support' link to report a bug, it tells me 'Permission Problem' 'You don't have permission to do that.' Some way to log the issue, and get some feedback/recognition of that issue would be appreciated. Posting in the forums is sometimes helpful, but not in this instance.


Anyway, to the question of the day: I have an error when I try to start the game, and I don't know if it's been reported, or being worked on. I get a message after I launch, 'Connection Error. Connection Failed' Searching through the forums, I can see that others have the same issue, and the work-arounds offered are akin to rubbing mud in your belly-button.

Is this a recognized issue? Is there a work-around? A fix planned?

From the Game.Log file, I see:
----------------
BackupNameAttachment=" Build(2440) 18 Jun 14 (23 34 30)" -- used by backup system
Log Started at 06/18/14 23:34:30
Running 64 bit version
Executable: C:\Users\pxxxxxxxx\Documents\StarCitizen\CitizenClient\Bin64\StarCitizen.exe
FileVersion: 3.6.0.2440
ProductVersion: 3.6.0.2440
Using Microsoft (tm) C++ Standard Library implementation

Total number of logical processors: 8
Number of available logical processors: 8
Total number of system cores: 4
Number of cores available to process: 4

Processor 0:
CPU: Intel Intel(R) Core(TM) i7-3610QM CPU @ 2.30GHz
Family: 6, Model: 10, Stepping: 9
FPU: On-Chip
CPU Speed (estimated): 2.241 GHz
MMX: not present
SSE: present
3DNow!: not present
Serial number not present or disabled

Processor 1:
CPU: Intel Intel(R) Core(TM) i7-3610QM CPU @ 2.30GHz
Family: 6, Model: 10, Stepping: 9
FPU: On-Chip
CPU Speed (estimated): 2.241 GHz
MMX: not present
SSE: present
3DNow!: not present
Serial number not present or disabled

Processor 2:
CPU: Intel Intel(R) Core(TM) i7-3610QM CPU @ 2.30GHz
Family: 6, Model: 10, Stepping: 9
FPU: On-Chip
CPU Speed (estimated): 2.241 GHz
MMX: not present
SSE: present
3DNow!: not present
Serial number not present or disabled

Processor 3:
CPU: Intel Intel(R) Core(TM) i7-3610QM CPU @ 2.30GHz
Family: 6, Model: 10, Stepping: 9
FPU: On-Chip
CPU Speed (estimated): 2.241 GHz
MMX: not present
SSE: present
3DNow!: not present
Serial number not present or disabled

Windows 7 64 bit SP 1 (build 6.1.7601)
System language: English
Windows Directory: "C:\Windows"
Local time is 23:34:31 06/18/14, system running for 20 minutes
8088MB physical memory installed, 3449MB available, 8388607MB virtual memory installed, 57 percent of memory in use
PageFile usage: 78MB, Working Set: 60MB, Peak PageFile usage: 78MB,
Current display mode is 1600x900x32, (Unknown graphics card)
IBM enhanced (101/102-key) keyboard and 5+ button mouse installed
--------------------------------------------------------------------------------
[CIG] gEnv->IsDedicated[0] DEDICATED_SERVER[not-defined] CSystem::m_bDedicatedServer[0] startupParams.bDedicatedServer[0]
[CIG] startupParams.szSystemCmdLine["C:\Users\pxxxxxxxx\Documents\StarCitizen\CitizenClient\Bin64\StarCitizen.exe" ]
Stream Engine Initialization
GameName: Star Citizen
BuildTime: Jun 17 2014 11:42:54
Font initialization
Video Capture initialization
CIG Network initialization
Physics initialization
Sound initialization
Initializing AudioDevice now!
Initialize FMOD with dynamic memory callbacks
Starting to initialize Windows Audio Session API output!
Playback drivers found: 2
Available playback drivers:
1. Speakers and Headphones (IDT High Definition Audio CODEC)
2. S230HL (Intel(R) Display Audio)
FmodEx-AudioDevice: Now running on driver: Speakers and Headphones (IDT High Definition Audio CODEC)
Record drivers found: 2
Available record drivers:
1. Internal Mic (IDT High Definition Audio CODEC)
2. Stereo Mix (IDT High Definition Audio CODEC)
Record config is set to autodetect using record driver 0
Initializing FMOD-EX now!
Initialized FMOD-EX
Using FMOD version: 00044433 and internal 00044433!
Initializing SoundSystem now!
Renderer initialization
Logging video adapters:
- NVIDIA GeForce GT 630M (vendor = 0x10de, device = 0x0de9)
- Adapter index: 0
- Dedicated video memory: 977 MB
- Feature level: DX11 (SM 5.0)
- Displays connected: yes
- Suitable rendering device: yes
- NVIDIA GeForce GT 630M (vendor = 0x10de, device = 0x0de9)
- Adapter index: 1
- Dedicated video memory: 977 MB
- Feature level: DX11 (SM 5.0)
- Displays connected: no
- Suitable rendering device: no
Network initialization
[net] Socket IO management: External [iocp], Internal [iocp]
network hostname: PATLAPTOP.vt.local
ip:10.0.0.4
[Network Version]: RELEASE COMBO BUILD
Lobby initialization
MovieSystem initialization
Console initialization
Time initialization
Input initialization
AI initialization
Initializing Animation System
Initializing 3D Engine
Script System Initialization
Entity system initialization
LiveCreate initialization
Initializing AI System
Initializing additional systems
Kythera version C-R-Jun 17 2014-12:09:57 N-R-Jun 17 2014-12:09:56 loaded
Initializing default materials...
[GameProfiles]: Successfully activated profile 'default' for user 'pxxxxxxxx'
username pxxxxxxxx signedIn 1 userIndex -1
ActivateProfile profileName default
[Game Version]: RELEASE COMBO BUILD
============================ Loading level Multiplayer/HangarApp ============================
[CIG] CDatastoreRemote::Init() done. result[0] username[Patrickxxxxxxxx] SessionToken[32tske0p0cj93u5h4fga2jec67]
============================ Loading level Multiplayer/HangarApp ============================
Registering TPS Extensions...
CryAnimation: character-definition not found: objects/characters/human/sdk_player/sdk_player.cdf
CryAnimation: character-definition not found: objects/characters/human/sdk_player/sdk_player.cdf
CryAnimation: character-definition not found: objects/characters/human/sdk_player/sdk_player.cdf
CryAnimation: character-definition not found: objects/characters/human/sdk_player/sdk_player.cdf
System Shutdown
----------------

The game is up to date, but the issue seems to be the inability of the game to find the ' objects/characters/human/sdk_player/sdk_player.cdf' object.

Where can this be reported. How can I tell if it's being worked on, or if I need to do something to fix this? There seems to be no guidance on the issue from the developers.

Patrick