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[OP] 127 views 0 replies Posted by Unknown 9 years ago Mar 29, 2:49 am forums.robertsspaceindustries.com
Long story short, after serious communication issues with actually ordering and paying for a far from cheap but according to most worthwhile CH Fighterstick and CH Pro Throttle combo from SimWare Simulations I ended up receiving clearly faulty products with usability issues and wobbly, shifting parts where they should be solid. I then asked for instructions on what to do and they suggested shipping it back for inspection and replacement. On March 19th they finally confirmed receiving the products. Previously I had to contact Aerosoft which I found had bought this company some time ago just to get them to update me on the status of my order but after that last e-mail I was hopeful for a quick resolution. It's now the 27th of April and nothing has happened. My e-mails are ignored by both companies and I've received no new shipments or even instructions on how to get a refund for the return shipping cost that they promise on their website (up to a point at least, sadly I paid even more) and that I've repeatedly asked for alongside all the other requests anyone would have given the situation. I also tried to get the issue sorted via PayPal a while ago when I realised they're once again ignoring me but by then I had exceeded the 45 day period allowed for such a request, simply because I was nice enough to try and resolve the issue directly with the seller rather than instantly report them with whatever consequences that would have for them, alongside a guaranteed refund for me by PayPal if they failed to deliver. By now it's also probably past my bank's allowed period to cancel a payment (I didn't know this is possible which is why I didn't do it earlier). I guess the joke is on me. If anyone has any advice given this situation (ordering from abroad but all within the EU) I'm all ears. Either way, I'd obviously advice anyone to avoid buying from both companies even if their prices at times seem better than other retailers. Here's the final attempt to re-forward the e-mails and request to all the relevant addresses I know of, but obviously nothing is likely to happen.
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I would have posted earlier as I've recommended the store based on their pricing and initially receiving a product but I've been way too busy and tired due to a new job position I had to take on and excited by a new love interest. Hopefully neither will crash and burn like this.