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[OP] 127 views 0 replies Posted by Unknown 9 years ago Mar 29, 2:49 am forums.robertsspaceindustries.com
Hi
I raised a ticket to RSI nearly a week ago, the expected turn around time as advised from their website was 48 hours, but my ticket has yet to even be assigned to a support person. I was going to start looking at other options to get my issue sorted, but then I saw a random comment on Reddit saying that they have been inundated with requests and turn around time for support requests has blown up proportionally to several weeks. I could not find any more info on this so I am just reaching out to see if this is true, cause if it is I will be more patient, don't want to contribute to the problem if I can avoid it.
I raised a ticket to RSI nearly a week ago, the expected turn around time as advised from their website was 48 hours, but my ticket has yet to even be assigned to a support person. I was going to start looking at other options to get my issue sorted, but then I saw a random comment on Reddit saying that they have been inundated with requests and turn around time for support requests has blown up proportionally to several weeks. I could not find any more info on this so I am just reaching out to see if this is true, cause if it is I will be more patient, don't want to contribute to the problem if I can avoid it.